Help Center
Go to off2class.com
Account & Billing
Teachers: Getting Started
Teachers: Off2Class 101
Teachers
Lesson Library
Classroom
Student Management
Teacher Panel
Settings
Assist Students
FAQ
Owners & Managers
Teachers
Students
Managers
Import
Courses
Classes
Export
Dashboard
Settings
Ratings
Single sign-on (SSO)
Other
Account & Billing
Subscriptions
Payments
Whitelabel
FAQ
Educational Materials
Materials
Pedagogy
Lessons
Product & Publishing Updates
Back to home
Help Center
Account & Billing
Teachers: Getting Started
Teachers: Off2Class 101
Teachers
Lesson Library
Classroom
Student Management
Teacher Panel
Settings
Assist Students
FAQ
Owners & Managers
Teachers
Students
Managers
Import
Courses
Classes
Export
Dashboard
Settings
Ratings
Single sign-on (SSO)
Other
Account & Billing
Subscriptions
Payments
Whitelabel
FAQ
Educational Materials
Materials
Pedagogy
Lessons
Product & Publishing Updates
Account & Billing
For everyone with any subscription.
How can I edit my personal details?
Subscriptions
What different subscriptions do you offer? (Enterprise, Premium, Standard, and Free)
How can I create a subscription?
How can I renew my subscription?
How can I change my subscription?
How can I pause or suspend my subscription?
How can I cancel my subscription?
How can I locate the lessons available on my Free subscription?
How can I locate the lessons available on my Standard subscription?
See more
Payments
Can I have a receipt or invoice?
My payment failed, what should I do?
How can I check if my payment was successful?
How can I get a receipt or tax invoice?
How can I change my payment details?
What payment options do you accept?
See more
Whitelabel
How can I add Whitelabel to my subscription?
How can I set up Whitelabel on my account?
FAQ
How can I get a subscription/plan for X students?
I purchased a premium subscription but have a lower student capacity than expected.
Do you automatically renew subscriptions? What about cancellations?
Is Off2Class a subscription?
I need a subscription for X students, but the next tier up is Y students?
What do you mean by ‘student capacity’?
Is Off2Class free?
I signed up for the Free Account, I don’t want to buy anything. Can you make sure you don’t charge me?
How can I get support on a free account?
What lessons can I access on the Free Account?
My payment failed on a subscription renewal, can you try running it now?
How can I learn more about Whitelabel
What is the training & development fee for Enterprise?
How much does a subscription cost? / What is your pricing for a paid account?
How can I change/reset my password?
Do you offer discounts?
How can I delete my account?
How can I unsubscribe from marketing emails?
Why can't I change my subscription?
Do you offer free trials? / How long is the free trial?
Why can't I access my account?
Do you have an referral/affiliate program?
Does Off2Class work in China?
Do you have an app? / Can I use Off2Class without an internet connection?
What are the system/technical requirements for using Off2Class?
How can I remove students from my subscription?
See more
