Manager Guide: Manager Access, Roles, and Limitations

Table of contents

• Manager vs Owner permissions
• Managing managers
  • Add a manager
  • Edit a manager
  • Remove a manager
• Handling error messages when adding managers

Manager vs Owner permissions

Manager permissions

Managers have nearly complete control over the account and can access all sections of the Enterprise Management Panel. They can:

• Manage managers
• Manage teachers
• Manage students
• Manage classes
• Manage courses

Important
Managers can add, edit, or remove managers, but they cannot change a user’s role (e.g. teacher to manager or manager to teacher). Please contact Support to make this change.

Owner permissions

Owners can do everything a manager can. In addition:

• Only owners can manage subscriptions (for accounts paying by card)
• Owners cannot be removed from the account
  • Contact Off2Class to add/remove an owner

Managing managers

All manager actions are done from the Enterprise Management Panel, the Managers card.

Add a manager

1. Go to the Enterprise Management Panel
2. Click the Managers card to view current managers
3. Click Add Manager
4. Fill out the required fields
5. Click Submit

Edit a manager's account

1. Go to the Enterprise Management Panel
2. Click the Managers card
3. Click the manager's name
4. Update any of the following
   1. Name
   2. Email address
   3. Password
5. Click Submit

Managers cannot send a password reset email to another manager, but they can update the password directly here.

Remove a manager

1. Go to the Enterprise Management Panel
2. Click the Managers card
3. Click the manager's name
4. Click Remove User
5. Click Yes, permanently delete

This action is irreversible. If the manager also has a teacher role, it will be deleted. To remove only the manager role, please contact Off2Class.

Handling error messages when adding managers

There are two error messages that could occur

1. Error: "A user with this email is already registered on this site". This means the email is already associated with another Off2Class account. Contact Support to resolve this for you.
2. Error: "You already have this user registered within your enterprise". This means the user already exists in your account. Try locating the user instead fo creating a new one. Contact Support for help if needed.