How can I transfer or reactivate a student when adding them?

When attempting to add a student, you may see one of the following messages:

• A user with the email address is already registered on this site (Transfer Student).
• A student with the email address existed and was deleted (Reactivate Student).

This message appears when the student was removed from an account. Removed students keep their history, and reactivating restores it. Students who were permanently deleted do not trigger this message. Their records are gone, and they have to be added again as new students.

Students can be reactivated or transferred as long as you have available student seats on your subscription. If your plan is full, remove a student to free up a seat, or upgrade your subscription to add more seats. Once a student accepts a transfer or reactivation request they appear in your account, along with all their past work history and data.

Contents

1. Transferring or reactivating students as a teacher
2. Transferring or reactivating students as a manager

Transferring or reactivating students as a teacher

Transfer a student

Error Message: A student with the email address is already registered on this site

This message appears when the student already has an Off2Class account using that email address.

You have two options:

• Use an alternative email address for the student.
• Send a transfer request to the student via in-app notification and email.

To send a transfer request

1. Attempt to add the student.
2. When the error message appears, select Request transfer from student.
3. Ask your student to log into their Off2Class account and select Accept at the top of the page.
4. Once the student selects Accept, the page will refresh and they will be added to your account.

Note: Although the student also receives an email notification, the Accept button only needs to be selected once.

Reactivate a student

Error Message: A student with the email address existed and was deleted

This message appears when the student previously had an Off2Class account, but it was removed.

You have two options:

• Use an alternative email address for the student.
• Send a reactivation request to the student.

To send a reactivation request

1. Attempt to add the student.
2. When the error message appears, select Request reactivation from student.
3. Ask your student to locate the email (check their spam) and select Reactivate my account at the bottom.

Email details

• From: app@off2class.com
• Subject: confirm Reactivation
• The reactivation link lasts 168 hours (one week)

Once the student selects the link, they will be added to your account.

If the student can't receive the email (many school districts block emails from outside the district), contact Support with the student's email address and we'll help.

Student already in your school or district

Error Message: "You already have [email address] registered within your enterprise. Ask your manager to move the student into your students."

This message appears when the student already has an account in your school or district's Off2Class account but isn't rostered to you. A teacher can't move a student from another teacher's roster.

You have two options:

• Ask your school or district's Off2Class manager to add you as the student's teacher. Managers do this from the Enterprise Management Panel: How can I add, remove, or change a student's teacher?
• Contact Support with the student's email address and the class the student belongs in.

Transferring or reactivating students as a manager

Transfer a student

Error Message: A user with the email address is already registered on this site

If the student already exists on another Off2Class account, this message will appear.

You have three options:

• Use an alternative email address for the student.
• Send a transfer request to the student via in-app notification and email.
• Contact us, and we'll be happy to help.

If you choose to send a transfer request, a Confirm transfer request banner will be displayed on the student's page. Once the student selects Accept, the page will refresh and they will be added to your account.

To send a transfer request

1. Attempt to add the student.
2. When the error message appears, select Request transfer from student.
3. Ask your student to log into their Off2Class account and select Accept at the top of the page.
4. Once the student selects Accept, the page will refresh and they will be added to your account.

Note: Although the student also receives an email notification, the Accept button only needs to be selected once.

Reactivate a student

Error Message: A student with the email address existed and was deleted

If the student existed before but was removed, this message will appear.

You have three options:

• Use an alternative email address for the student.
• Send a reactivation request to the student.
• Contact us, and we'll be happy to help. 

If you choose to send a reactivation request, it will be sent via email. The activation link will last for 168 hours (one week). Once the student selects the link, they will be added to your account.

To send a reactivation request

1. Attempt to add the student.
2. When the error message appears, select Request reactivation from student.
3. Ask your student to locate the email (check their spam) and select Reactivate my account at the bottom.

If the student can't receive the email (many school districts block emails from outside the district), contact Support with the student's email address and we'll help.

If students were removed by mistake, contact Support with their email addresses and we'll help.

When removed students come back to your account, check that each one has a teacher and a class. To assign them, go to the Enterprise Management Panel, select the Students card, select the students, then in Bulk Actions select Add Class.

Related articles

• Add a student
• Remove or delete a student
• How can I add, remove, or change a student's teacher?