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How can I transfer or reactivate a student when adding them?

In this article, we’ll cover what to do if you see an error message about transferring or reactivating a student while trying to add them to your account.

When attempting to add a student, you may see one of the following messages:

  • A user with the email address is already registered on this site (Transfer Student).
  • A student with the email address existed and was deleted (Reactivate Student).

Students can be reactivated or transferred as long as you have available student seats on your subscription. If your plan is full, remove a student to free up a seat, or upgrade your subscription to add more seats. Once a student accepts a transfer or reactivation request they appear in your account, along with all their past work history and data.

This article is composed of two sections:

  1. Transferring or reactivating students as a teacher
  2. Transferring or reactivating students as a manager


Transferring or reactivating students as a teacher

The features mentioned in this section are available to all Teachers on paid and free subscriptions.

Transfer a student

Error Message: A student with the email address is already registered on this site

This message appears when the student already has an Off2Class account using that email address.

You have two options:

  • Use an alternative email address for the student.
  • Send a transfer request to the student via in-app notification and email.

To send a transfer request

  1. Attempt to add the student.
  2. When the error message appears, click Request transfer from student.
  3. Ask your student to log into their Off2class account and click Accept at the top of the page.
  4. Once the student clicks Accept, the page will refresh and they will be added to your account.

Note: Although the student also receives an email notification, the Accept button only needs to be clicked once.

Reactivate a student

Error Message: A student with the email address existed and was deleted

This message appears when the student previously had an Off2Class account, but it was removed.

You have two options:

  • Use an alternative email address for the student.
  • Send a reactivation request to the student.

To send a reactivation request

  1. Attempt to add the student.
  2. When the error message appears, click Request reactivation from student.
  3. Ask your student to locate the email (check their spam) and click Reactivate my account at the bottom.

Email details

  • From: app@off2class.com
  • Subject: confirm Reactivation
  • The reactivation link lasts 168 hours (one week)

Once the student clicks the link, they will be added to your account.

If the student can’t receive and click the link in their email, reach out to us and we’ll be happy to help.


Transferring or reactivating students as a manager

The features mentioned in this section are only available to Managers on multi-teacher subscriptions.

Transfer a student

Error Message: A user with the email address is already registered on this site

If the student already exists on another Off2Class account, this message will appear.

You have three options:

  • Use an alternative email address for the student.
  • Send a transfer request to the student via in-app notification and email.
  • Contact us, and we'll be happy to help.

If you choose to send a transfer request, a Confirm transfer request banner will be displayed on the student's page. Once the student clicks Accept, the page will refresh and they will be aded to your account.

To send a transfer request

  1. Attempt to add the student.
  2. When the error message appears, click Request transfer from student.
  3. Ask your student to log into their Off2class account and click Accept at the top of the page.
  4. Once the student clicks Accept, the page will refresh and they will be added to your account.

Note: Although the student also receives an email notification, the Accept button only needs to be clicked once.

Reactivate a student

Error Message: A student with the email address existed and was deleted

If the student existed before but was removed, this message will appear.

You have three options:

  • Use an alternative email address for the student.
  • Send reactivation request to the student.
  • Contact us, and we'll be happy to help. 

If you choose to send a reactivation request, it will be sent via email. The activation link will last for 168 hours (one week). Once the student clicks the link, they will be added to your account.

To send a reactivation request

  1. Attempt to add the student.
  2. When the error message appears, click Request reactivation from student.
  3. Ask your student to locate the email (check their spam) and click Reactivate my account at the bottom.

If the student can’t receive and click the link in their email, reach out to us and we’ll be happy to help.