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How can I manage my students' accounts?

In this article, we’ll show you how to manage your students’ accounts, including updating their details, resetting passwords, and troubleshooting access by logging in as your student.

The features mentioned in this section are available to Teachers on paid subscriptions, except for “Log in as your student,” which is available on all plans.

When rostering via SSO (Clever or Classlink), manual rostering of Teachers, Students, and Classes is disabled. Please contact your coordinator or IT contact for help with rostering. 

Table of contents


Teachers

Accessing student settings

All student account changes begin in Student Management.

  1. Go to Student Management.
  2. Click the student's name.
  3. Click 'Student info & settings'.


Editing student details

  1. To edit a student's details, first go to Student Management.
  2. Click the student's name.
  3. Click 'Student info & settings'.

From here you can update:

  • Student name
  • Student email address
  • Student password
  • Student interface language
Click Update Student to save your changes.


Resetting a student's password

  1. To reset a student’s password, first go to Student Management
  2. Click the student’s name.
  3. Click Student Info & Settings
    1. Enter a new password (minimum 8 characters).
    2. Confirm the password.
    3. Click 'Update Student'.

Students can also reset their own password by clicking “Lost Password” on their login page.

Note: A "blacklisted password" pop-up message means the password chosen is too weak. Please create a stronger password to ensure the account remains secure.


Logging in as your student

If a student says they can’t see a lesson or assignment, the quickest way to help is to check their view directly.

  1. Go to Student Management.
  2. Click the student's name.
  3. Click Log in as your student.

You’ll see the platform from the student’s perspective. Use the tabs to view:

  • To-Do assignments
  • Completed work
  • Lesson slides

When finished, click Leave User from the dropdown menu under their name, in the top right corner.

Tip: Before changing account details, log in as your student to confirm what they see. This helps you quickly identify whether something is missing or just misunderstood.

The features mentioned in this section are available to Managers on paid multi-teacher subscriptions.

Managers 

Editing student details

All student account changes begin in the Enterprise Management Panel.

  1. Go to the Enterprise Management Panel.
  2. Click the Students card.
  3. Click the student's name.

From here you can update:

  • Name
  • Email address
  • Password
  • Default interface language
  • Student identifier (optional, for matching with your Student Information System)

Click the blue Submit button to save changes.


Resetting a student's password

You can reset a student’s password by sending them a password reset email or by setting a new password directly.

Send a reset password email (bulk action)
  1. Go to the Enterprise Management Panel.
  2. Click the Students card.
  3. Select one or more students using the checkbox next to their name.
  4. Scroll down to the Bulk Actions menu.
  5. Select Reset Password.
  6. Click Submit, then OK.

Set a new password manually

  1. Go to the Enterprise Management Panel.
  2. Click the Students card.
  3. Click the student's name
    1. Enter a new password.
    2. Confirm the password.
    3. Click Submit.

Note: A "blacklisted password" pop-up message means the password chosen is too weak. Please create a stronger password to ensure the account remains secure.


Logging in as a student

  1. Go to the Enterprise Management Panel.
  2. Click the Students card.
  3. Locate the student's name.
  4. Click Login as, on the right.

Log in as your student to confirm what they see. This helps to quickly identify whether something is missing or just misunderstood. 

You’ll see the platform from the student’s perspective. Use the tabs to view:

  • To-Do assignments
  • Completed work
  • Lesson slides

When finished, click Leave User from the dropdown menu under their name in the top right corner.

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