How can I manage my student and teacher accounts?

Table of contents

• Teachers

  • Accessing student settings
  • Editing student details
  • Resetting a student's password
  • Logging in as your student

• Managers

  • Editing student details
  • Resetting a student's password
  • Logging in as a student
  • Viewing teachers' accounts
  • Editing teachers' details
  • Resetting a teacher's password
  • Logging in as a teacher
  • Removing a teacher

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Teachers

Accessing student settings

All student account changes begin in Student Management.

1. Go to Student Management.
2. Click the student's name.
3. Click 'Student info & settings'.

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Editing student details

1. To edit a student's details, first go to Student Management.
2. Click the student's name.
3. Click 'Student info & settings'.

From here you can update:

• Student name
• Student email address
• Student password
• Student interface language

Click Update Student to save your changes.

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Resetting a student's password

1. To reset a student’s password, first go to Student Management
2. Click the student’s name.
3. Click Student Info & Settings
   1. Enter a new password (minimum 8 characters).
   2. Confirm the password.
   3. Click 'Update Student'.

Students can also reset their own password by clicking “Lost Password” on their login page.

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Logging in as your student

If a student says they can’t see a lesson or assignment, the quickest way to help is to check their view directly.

1. Go to Student Management.
2. Click the student's name.
3. Click Log in as your student.

You’ll see the platform from the student’s perspective. Use the tabs to view:

• To-Do assignments
• Completed work
• Lesson slides

When finished, click Leave User from the dropdown menu under their name, in the top right corner.

Managers 

Editing student details

All student account changes begin in the Enterprise Management Panel.

1. Go to the Enterprise Management Panel.
2. Click the Students card.
3. Click the student's name.

From here you can update:

• Name
• Email address
• Password
• Default interface language
• Student identifier (optional, for matching with your Student Information System)

Click the blue Submit button to save changes.

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Resetting a student's password

You can reset a student’s password by sending them a password reset email or by setting a new password directly.

Send a reset password email (bulk action)

1. Go to the Enterprise Management Panel.
2. Click the Students card.
3. Select one or more students using the checkbox next to their name.
4. Scroll down to the Bulk Actions menu.
5. Select Reset Password.
6. Click Submit, then OK.

Set a new password manually

1. Go to the Enterprise Management Panel.
2. Click the Students card.
3. Click the student's name
   1. Enter a new password.
   2. Confirm the password.
   3. Click Submit.

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Logging in as a student

1. Go to the Enterprise Management Panel.
2. Click the Students card.
3. Locate the student's name.
4. Click Login as, on the right.

Log in as your student to confirm what they see. This helps to quickly identify whether something is missing or just misunderstood. 

You’ll see the platform from the student’s perspective. Use the tabs to view:

• To-Do assignments
• Completed work
• Lesson slides

When finished, click Leave User from the dropdown menu under their name in the top right corner.

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Viewing teachers' accounts

1. Go to the Enterprise Management Panel.
2. Click the Teachers card.

3. The teacher section gives you visibility into all of the teachers on your account.

   1. The name of the teacher rostered to your account.
   2. The email address of the teacher rostered to your account.
   3. How many students the teacher has assigned to them and the maximum number of students they can have assigned (student capacity.)
   4. The classes the teacher manages.
   5. The ability for you to log in as the teacher. 
   6. Search for a name or email address.
   7. Multi-select teachers to perform bulk actions.

If you have more than 10 teachers, you can show more teachers on each page by changing the value next to the Per Page toggle near the top right of your screen.

If your teachers span across multiple pages, you can switch between them using the menu bar near the bottom right of your screen.

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Editing teachers' details

1. Go to the Enterprise Management Panel.
2. Click the Teachers card.
3. Click on the teacher's name.
4. On the next screen, edit their name, email or password.
5. Click Submit.

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Resetting a teacher's password

1. Go to the Enterprise Management Panel.
2. Click the Teachers card.
3. Select one or multiple teachers by clicking on the box to the left of the teacher's name.
4. Click Reset Password in the bulk actions menu.
5. Click Submit, then OK.

The Reset password action will send a 'reset your password' email to the selected teachers. If you would like to set a password for your teacher(s) instead, please go to the teacher(s) profile and update their password.

Teachers will click the link in the email to reset their password themselves.

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Logging in as a teacher

1. Go to the Enterprise Management Panel.
2. Click the Teachers card.
3. Locate the teacher's name.
4. Click Login as on the right.

View the platform from the teacher’s perspective, particularly useful for viewing student placement test scores.

When finished, click Leave User from the dropdown menu under their name in the top right corner.

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Removing a teacher

1. Go to the Enterprise Management Panel.
2. Click the Teachers card.
3. Click on the teacher's name.
4. Click the red Remove User button on the next screen.