In this article, we'll cover how to handle error messages when selecting multiple students by email.
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There are two error messages that might occur when attempting to select multiple students by email. We'll cover each of them below and how to solve them.
- Capitalization: The function is case-sensitive. Mathew is different than Matthew.
- Trailing characters: The function requires an exact match, so a trailing period or any other character (other than a comma or space) will cause an error.
Capitalization
A best practice is keeping capitalization consistent between your school records and Off2Class.
You can utilize our Export function to easily obtain a list of your student data in Off2Class.
Click on the emails not found text to show the email(s) that didn't match an account.
Changing the case results in a match.
Trailing characters
Click on the emails not found text to show the email(s) that didn't match an account.
Removing the period and the additional "m" results in matches.
