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How can I handle error messages when selecting multiple students by email?

In this article, we'll cover how to handle error messages when selecting multiple students by email.

Who this is for: managers

Available to: managers on paid subscriptions

An email shows as not found for one of three reasons: capitalization, trailing characters, or the student was removed.

  • Capitalization: the function is case-sensitive. Matthew is different from matthew.
  • Trailing characters: the function requires an exact match, so a trailing period or any other character (other than a comma or space) causes an error.
  • Removed students: only active students are found.

Capitalization

Keep capitalization consistent between your school records and Off2Class.

Use the Export card to download a list of your students as they appear in Off2Class. CleanShot 2026-06-03 at 16.27.57

Select the emails not found text to see the emails that didn't match an account, then edit them.

Trailing characters

Select the emails not found text to see the emails that didn't match an account.

Removing the period and the extra "m" gives a match.

Removed students

Select Multiple Students by Email only finds active students. A removed student shows as not found. Reactivate the student first. See Transfer or reactivate a student.

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