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How can I handle error messages when adding students?

In this article, we'll cover how to handle error messages when adding students.

 

The features mentioned in this article are only available to Managers on paid subscriptions.

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There are two error messages that might occur when attempting to add a student. We'll cover each of them below and how to solve them. 

  • A student with the email address existed and was deleted
  • A user with the email address is already registered on this site

If the student existed before but was deleted, this message will appear.

You have three options:

  1. Use an alternative email address for the student.
  2. Send a reactivation request to the student.
  3. Contact us, and we'll be happy to help.

If you choose to send a reactivation request to the student:

The request will be sent via email, and it will look like this. The activation link will last for 168 hours (one week). Once the student clicks the link, they will be added to your account. 

If the student can't receive and click the link in their email, reach out to us, and we’ll be happy to help. 

If the student exists on another account, this message will appear.

You have three options:

  1. Use an alternative email address for the student.
  2. Send a transfer request to the student via in-app notification and email.
  3. Contact us, and we'll be happy to help.

If you choose to send a transfer request to the student:

A 'Confirm transfer request' banner will be displayed on the student's page. Once the student clicks 'Accept', the page will refresh, and they will be added to your account. Note: the student will also receive an email notification, but the accept button only needs to be clicked once.