In this article, we'll cover how to handle error messages when adding students.
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There are two error messages that might occur when attempting to add a student. We'll cover each of them below and how to solve them.
- A student with the email address existed and was deleted
- A user with the email address is already registered on this site
If the student existed before but was deleted, this message will appear.
You have three options:
- Use an alternative email address for the student.
- Send a reactivation request to the student.
- Contact us, and we'll be happy to help.
If you choose to send a reactivation request to the student:
The request will be sent via email, and it will look like this. The activation link will last for 168 hours (one week). Once the student clicks the link, they will be added to your account.
If the student can't receive and click the link in their email, reach out to us, and we’ll be happy to help.
If the student exists on another account, this message will appear.
You have three options:
- Use an alternative email address for the student.
- Send a transfer request to the student.
- Contact us, and we'll be happy to help.
If you choose to send a transfer request to the student:
The request will be sent via email, and it will look like this. The activation link will last for 168 hours (one week). Once the student clicks the link, they will be added to your account.
If the student can't receive and click the link in their email, reach out to us, and we’ll be happy to help.
