I tried to buy a subscription but my payment failed, what should I do?
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It can be challenging to determine the exact reason for a decline.
First, please ensure that you have entered your credit card number, expiry date, and CVC correctly. If everything appears accurate, try processing the transaction again. If the issue persists, we recommend contacting your bank directly—typically, the customer service number can be found on the back of your credit card.
When you call, inquire about the reason for the decline, and please mention that our company appears as 'Off2Class - ESL' or 'Off2Class.com' on your statement. It’s also helpful to remind them to approve future payments to us.
Contact Off2Class Support for help at info@off2class.com if necessary.