In this article, we'll cover how to handle error messages when adding students.
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There are three error messages that might occur when attempting to add a student. We'll cover each of them below and how to solve them.
- This student already exists in your school
- A student with the email address existed and was deleted
- A user with the email address is already registered on this site
If a student already exists in your school, but you are not assigned as their teacher, this message appears
Contact your Enterprise Manager to have them add you as a teacher to this student.
If the student existed before but was deleted, this message appears
You have three options:
- Use an alternative email address for the student.
- Send a reactivation request to the student.
- Contact us, and we'll be happy to help.
If you choose to send a reactivation request to the student:
The request will be sent via email, and it will look like this. The activation link will last for 168 hours (one week). Once the student clicks the link, they will be added to your account.
If the student can't receive and click the link in their email, reach out to us, and we’ll be happy to help.
If the student exists on another account, this message appears
You have three options:
- Use an alternative email address for the student.
- Send a transfer request to the student.
- Contact us, and we'll be happy to help.
If you choose to send a transfer request to the student:
The request will be sent via email, and it will look like this. The activation link will last for 168 hours (one week). Once the student clicks the link, they will be added to your account.
If the student can't receive and click the link in their email, reach out to us, and we’ll be happy to help.
